Terms and Conditions m98 — Complete Guide to Using the Platform

By registering an account, logging in, or using any part of the m98 platform at m98.cx, you automatically agree to be bound by all terms and conditions stated in this document. If you do not agree with any provision herein, you are advised not to continue using the m98 platform.

These terms and conditions constitute a legally binding agreement between you as the user and m98 as the platform provider. This document should be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which together form the complete agreement between you and m98.

To register and use the m98 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years at the time of registration.
• Not residing in a territory or country where the use of this platform is prohibited under local law.
• Registering under your own name with truthful, accurate, and complete information.
• Not currently on a self-exclusion list imposed by m98 or any relevant third-party body.
• Has not previously had an account terminated by m98 for a terms violation.

2.1 Identity Verification Process (KYC)

M98 reserves the right to request identity verification documents at any time, including but not limited to copies of your national ID, passport, bank statement, or proof of address. This KYC process is mandatory before any withdrawal is approved. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of your account.

2.2 One Account Per User

Each individual is permitted to hold only one m98 account. If you find that you have accidentally created more than one account, please contact our customer support immediately to resolve the issue. Duplicate accounts found to have been intentionally created to exploit bonuses or circumvent restrictions will be terminated without any refund.

You are solely responsible for maintaining the confidentiality of your m98 account username and password. m98 will not be held liable for any losses arising from unauthorized access to your account caused by your own negligence in safeguarding your login credentials.

• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Log out of your account after each session, especially on shared devices.
• Notify m98 immediately if you suspect your account has been accessed without authorization.

3.1 Suspicious Account Activity

M98 uses an active monitoring system to detect suspicious activity. If our system detects unusual gameplay or transaction patterns, your account may be temporarily suspended for investigation. We will contact you via your registered email to resolve the matter as quickly as possible.

M98 supports a wide range of popular payment methods in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow, and local bank transfers. All transactions are processed through secure payment channels protected with high-level encryption.

4.1 Deposits

• The minimum deposit amount is RM10 per transaction.
• Deposits are typically credited to your account within 1 to 5 minutes.
• All deposits must be made using a payment method registered in your own name.
• M98 does not accept cash deposits or deposits made through third parties for any reason.

4.2 Withdrawals

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are processed within 5 to 15 minutes once approved.
• First-time withdrawals or withdrawals exceeding a certain amount require full KYC verification.
• Withdrawals will be returned to the original payment method used for the deposit, where applicable.
• M98 reserves the right to place a hold on withdrawals for further investigation if there are signs of suspicious activity.

4.3 Currency

All transactions on the m98 platform are conducted in Malaysian Ringgit (MYR). If you deposit in a foreign currency, the prevailing exchange rate will apply and m98 is not responsible for any exchange rate differences.

M98 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and loyalty programs. Each promotion is subject to its own terms and conditions as stated on the relevant promotions page.

5.1 Wagering Requirements

Unless otherwise stated, all bonuses received must meet specified wagering requirements before the bonus funds or any winnings derived from them can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus amount received (e.g., 10x, 20x, or 30x).

• Wagering requirements must be met within the time period specified for each promotion.
• Not all games contribute toward meeting wagering requirements at the same rate.
• Excluded games or games with different contribution rates will be stated in each promotion's terms.
• Accounts found to be abusing the bonus system will forfeit all associated bonuses and wins.

5.2 Prohibition of Bonus Abuse

M98 reserves the right to decline, void, or reclaim any bonus if there is evidence of misuse, including the use of automated software (bots), wagering strategies designed to exploit promotions, or collusion between multiple accounts to obtain bonuses illegitimately.

All games offered on the m98 platform use a Random Number Generator (RNG) that has been certified by independent third-party auditors to ensure the fairness and transparency of every game outcome. m98 does not manipulate or alter the results of any game.

6.1 Game Results are Final

The outcome of all games on m98 is final and cannot be disputed once completed, except in cases of verifiable technical failure. In the event of a technical disruption during gameplay, m98 reserves the right to void or replay the affected round at our discretion.

6.2 Technical Failures

M98 is not liable for any wins or losses resulting from internet connection disruptions, device failures, or technical issues on the user's end. However, should a technical failure occur on m98's end, we will endeavour to resolve the matter in a manner that is fair to all parties.

6.3 Sports Betting

For Sports Betting, all bets are subject to the sport-specific rules published on the Sports of ours. Odds may change before an event begins. Accepted and confirmed bets cannot be cancelled by the user.

M98 is fully committed to responsible gaming practices. We believe entertainment should remain enjoyable and never become a financial or emotional burden to any individual.

• Deposit limit — Set daily, weekly, or monthly deposit limits via your account settings.
• Loss limit — Set a maximum loss limit for a specified period.
• Temporary Break — Suspend your own account for a duration of your choosing.
• Self-Exclusion — Permanently close your account if you feel that is the best option for you.
• Activity Monitoring — View your game history and transactions at any time.

For more information on available self-exclusion tools and external support resources, please visit our Responsible Gaming of ours.

M98 respects your privacy and is committed to protecting your personal data in accordance with strict data protection standards. All personal information you provide to us is collected, processed, and stored in line with our Privacy Policy of ours.

By using the m98 platform, you agree that m98 may:

• Collecting and processing your personal data for the purposes of service delivery, identity verification, and legal compliance.
• Sharing your data with payment service providers, audit firms, and relevant authorities where required by law.
• Sending you marketing communications based on the preferences you have set in your account.

M98 will not sell or rent your personal data to any third party for their own marketing purposes without your explicit consent.

To the extent permitted by applicable law, m98 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use the m98 platform, including but not limited to:

• Financial losses resulting from unfavorable game outcomes.
• Service disruptions due to system maintenance or circumstances beyond m98's control.
• Losses resulting from unauthorized access to your account due to your own negligence.
• Any losses arising from reliance on information found on the m98 platform.

M98's total liability to you in connection with any claim arising from your use of the platform shall not exceed the total amount you have deposited in the 30 days prior to the claim.

M98 reserves the right to suspend or terminate your account at any time and for any reason, including but not limited to:

• Violation of any provision within these terms and conditions.
• Providing false or misleading information during registration or the KYC process.
• Suspecting fraud, money laundering, or other illegal activities.
• Abuse of the bonus system or exploitation of technical vulnerabilities.
• Abusive or harassing behavior toward m98 support staff.
• Requests from relevant authorities.

10.1 Account Closure at Member's Request

You may request account closure at any time by contacting the m98 customer support team. Any remaining balance in your account (after deducting bonuses that have not met the wagering requirements) will be returned to you via an appropriate payment method once all required reviews are completed.

These terms and conditions are governed and interpreted in accordance with the laws applicable to the operation of the m98 platform. Any disputes arising from the use of this platform will first be attempted to be resolved amicably through m98's official complaints process.

11.1 Formal Complaint Process

If you have any complaints regarding m98 services, please contact our customer support team via live chat or our support email. We are committed to thoroughly investigating every complaint and providing a response within a reasonable timeframe.

11.2 Severability

If any provision of these terms and conditions is found to be invalid, unenforceable, or contrary to applicable law, that provision will be severed from the agreement, while all remaining provisions will continue in full force and effect.