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M98 FAQ — FAQ Answered

Have questions about your account, deposits, withdrawals, or games? Check our FAQ list — most of the answers you're looking for are right here, no need to wait for support.

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What Do You Need?

Select the category that best matches your question to get a faster and more accurate answer.

Account & Registration

A complete guide on how to register a new m98 account, age requirements, identity verification (KYC), and managing your personal information.

Deposits & Withdrawals

Everything you need to know about payment methods, deposit limits, withdrawal processing times, and how to handle transaction issues.

Bonuses & Promotions

Learn how to claim the welcome bonus, understand wagering requirements (rollover), promotion expiry dates, and how to maximize your membership benefits at m98.

Games & Platform

Information on how to play slots, live casino, fish shooting games, sports betting, and basic guides for new m98 players.

Security & Login

Answers for login issues, forgotten passwords, two-factor authentication (2FA), and how to protect your m98 account from external threats.

App & Technical

Help with downloading the m98 app for Android and iOS, installation issues, updates, and general technical support for the platform.

About the m98 FAQ Page

This FAQ page is designed to help m98 members and prospective members get instant answers without having to wait for a response from our support team. We understand your time is valuable, so we've compiled over 40 of the most frequently asked questions by Malaysian users about the m98 platform.

From new account registration and deposit or withdrawal methods, to claiming bonuses, technical issues, and account security — we've answered everything clearly and accurately right here. Use the search bar above or scroll to the relevant category to find your answer faster.

Can't find the answer you're looking for? Contact the m98 support team via 24/7 live chat — we're here to help you anytime.

Account & Registration

Registering an m98 account is free and takes less than 2 minutes. Click the Register at the top of the page, enter your Malaysian phone number, set a strong password, enter the OTP code sent to your phone number, and your account is ready to use immediately. There are no registration fees or hidden charges.

You must be at least 18 years old to register and play at m98. This is a mandatory requirement that we strictly enforce. m98 takes the protection of minors very seriously and reserves the right to request identity verification at any time to ensure all members meet this age requirement.

No. Each individual is only allowed to hold one m98 account. Owning multiple accounts is a violation of our terms of service and may result in all associated accounts being suspended and balances withheld. If you are experiencing issues with your existing account, please contact our support team for assistance.

Log in to your account and go to the "Profile" or "Account Settings" section. You can update your username, email address, and other details as needed. For changes to your phone number or full name linked to withdrawals, additional verification is required for account security. Contact live chat support if you need assistance with this process.

KYC (Know Your Customer) is an identity verification process that requires you to submit documents such as a national ID or passport. At m98, the KYC process is part of our commitment to platform security and compliance. It is typically required before large withdrawals are processed. Submitted documents are stored with full encryption and are never shared with third parties.

Deposits & Withdrawals

m98 accepts a wide range of popular deposit methods in Malaysia, including:
  • FPX bank transfer (Maybank, CIMB, Public Bank, RHB, and more)
  • DuitNow QR & DuitNow Transfer
  • E-wallets: Touch 'n Go eWallet, GrabPay, Boost
  • Visa & Mastercard debit/credit cards
  • Cryptocurrency deposits (USDT, Bitcoin)
All transactions are processed through secure, encrypted payment channels.

The minimum deposit at m98 is as low as RM10, making it very accessible for new players who want to try the platform without significant risk. The maximum deposit limit depends on the payment method used and your account verification level. No processing fees are charged for deposits made via FPX or e-wallets.

m98 processes withdrawals in as little as 5 minutes for standard requests during office hours. Withdrawals via DuitNow and e-wallets are typically faster than regular bank transfers. First-time withdrawals or amounts exceeding certain limits may require additional security checks, which can take up to 24 hours. All withdrawals are processed 24/7, including public holidays.

m98 does not charge any withdrawal fees for the majority of withdrawal methods. Your winnings are entirely yours. However, your bank or e-wallet provider may apply their own charges depending on their policies, which are beyond m98's control. You may submit unlimited withdrawal requests each day.

If your deposit has not been credited within 15 minutes of a successful payment, follow these steps: (1) Confirm that the payment was successful on your bank or e-wallet's end. (2) Save proof of payment (receipt or screenshot). (3) Contact m98 live chat support and share the transaction details including the amount, time, and payment method. Our team will review and resolve the issue promptly.

Bonuses & Promotions

m98 offers a variety of bonuses, updated on a regular basis:
  • Welcome Bonus — Up to 288% on your first deposit as a new member
  • Daily Reload Bonus — Percentage top-up on subsequent deposits
  • Weekly Cashback — A percentage returned from your weekly net losses
  • Free Spins — For selected slots, updated every week
  • Referral Bonus — Cash rewards when your friends register and play
  • Birthday Promotion — Special gifts to celebrate your birthday
Visit the Promotions page for the latest offers.

Every bonus at m98 has its own rollover requirement, clearly stated in the respective promotion's terms and conditions. Generally, you are required to wager the bonus amount (and sometimes the deposit) a set number of times (e.g. 5x, 10x, or 20x) before the bonus funds can be converted into withdrawable cash. Rollover requirements vary by bonus type — please read each promotion's terms before opting in to ensure you understand the conditions.

To claim the welcome bonus: (1) Register account new m98 account for free. (2) Make your first deposit meeting the minimum required amount. (3) Select the welcome bonus offer during the deposit process. (4) The bonus will be credited to your account automatically. Make sure you read the promotion's terms and conditions before opting in to confirm your eligibility and understand the applicable rollover requirements.

No. Bonus funds can only be withdrawn once the specified rollover requirements have been fully met. If you submit a withdrawal request before the rollover conditions are fulfilled, your account will forfeit the associated bonus balance. Your original deposit can generally be withdrawn at any time, depending on the bonus policy you selected. Always check your rollover balance under "Promotions" in your account.

Games & Platform

m98 offers over 2,000 game options across a wide range of categories:
  • Video Slots — Modern slots from leading providers such as Pragmatic Play, PG Soft, and Spadegaming
  • Live Casino — Baccarat, Roulette, Blackjack, and Sic Bo with real dealers
  • Fish Shooting — Multiple multiplayer tables with progressive jackpots
  • Sports Betting — Football, basketball, tennis, and real-time e-sports
  • Lottery & Numbers — 4D, TOTO, and other number games

Yes. All games at m98 use Random Number Generator (RNG) technology that has been certified by independent international auditing bodies. This ensures that every spin, hand, or game outcome is genuinely random and cannot be manipulated by any party, including m98 itself. Live casino games are streamed in real time with real dealers operating from licensed studios.

Yes, most slot games at m98 have a demo mode that lets you play using virtual credits with no risk. This is the best way to familiarize yourself with a game's mechanics before betting with real money. However, live casino games, sports betting, and fish shooting games typically require real money to play. Log in to your account and look for the "Demo" label on the relevant game.

Security & Login

m98 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored in a database secured with multiple layers of protection. We never store credit card details directly — all financial transactions are processed through certified, integrated third-party payment gateways. Your data is never sold or shared with any third party without your consent.

Click the "Forgot password?" link on the login. Enter your registered phone number or email address, then check your SMS or email for an OTP verification code. Once you've entered the correct OTP, you can set a new password immediately. If you don't receive the OTP within 2 minutes, click "Resend" or contact our live chat support for further assistance.

To enable 2FA: (1) Log in to your m98 account. (2) Go to "Account Settings" or "Security". (3) Select "Two-Factor Authentication" and follow the instructions to link an authenticator app (such as Google Authenticator) or enable OTP via SMS. (4) Store the backup codes provided in a safe place. With 2FA active, every login will require an additional code on top of your password, making your account significantly more secure.

Act immediately: (1) Try logging in and change your password right away. (2) Review your login history and transaction records in your account settings. (3) Contact m98 live chat support 24/7 and report the situation — we can temporarily freeze your account to protect your balance. (4) Make sure your device is free from malware before accessing your account again. m98 strongly advises you never to share your password with anyone and to always use a unique, strong password.

App & Technical

You can download the official m98 app directly from the Download page. For Android, download the APK file directly and install it using the "Unknown Sources" setting. For iOS, follow the installation guide provided on that page. Always download only from official m98 sources to avoid counterfeit versions that may compromise your data security. The m98 app is free and requires no installation fee.

Android app installation issues are usually caused by your phone's security settings. Follow these steps: (1) Go to "Settings" → "Security" or "Privacy". (2) Enable "Install apps from unknown sources" or "Allow APK installation". (3) Try reinstalling the downloaded APK file. If the issue persists, make sure your Android OS is version 6.0 or above and that you have sufficient storage space. Contact our support team if the problem continues after following these steps.

No need. Your m98 account works across all platforms — whether you access it via a web browser on your computer, mobile phone, or the m98 app. Log in with the same username and password, and your balance, bonuses, and game history will sync automatically across all devices. This means you can start playing on your computer and pick up right where you left off on your phone, without any interruption.

When a new version of the m98 app is available, you will receive an in-app notification or an alert when opening the app. To update, follow the update link provided in the notification or visit the Download page to manually download the latest version. We recommend always using the latest version to enjoy new features, bug fixes, and improved security.
Need Further Help?

The m98 support team is available to assist you 24 hours a day, 7 days a week. Reach us via live chat for the fastest response.

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